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BEFORE USING THIS WEBSITE FOR ANY PURPOSE, PLEASE CAREFULLY READ THESE TERMS AS YOU ARE BOUND TO EACH OF THEM:
By using the PI Made Easy, LLC. (PIME) website (the “Site”) or any content, documents, PIME applications or application plug-ins, or services, “how to’s” and self-help education offered by PIME (“Content, Applications & Services”), you agree to follow and be bound by these terms of use (the “Terms of Use”) and agree to comply with all applicable regulations and laws, including any United States export and re-export control laws and regulations. In these Terms of Use, the words “you” and “your” refer to each customer, Site visitor, member, or Content & Applications user, “we”, “us” and “our” refer to PIME and “Services” refers to all services, content, and documents provided by or through PIME.
It is your sole responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to any of these Terms of Use, please do not use this Site or any Content, Applications & Services. We may revise these Terms of Use at any time without notice to you. If you have any questions about these Terms of Use, please contact our Customer & Member Care Center.
YOU AGREE THAT BY USING THE SITE, ANY CONTENT, APPLICATIONS & SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.
These Terms of Use require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute.
Please refer to these PIME Terms of Service, and Privacy Policy, each of which is incorporated herein by reference in their entirety.
PIME’s online presence provides marketing for it’s oustrource services (“PIMEOutsource” or “PIMEO”) as well as an educational website (www.MedicalLienRecovery.com) along with an educational member-based (“free” and “paid” memberships”) portal (PIMadeEasy.com, “PIMadeEasy” or “PersonalInjuryMadeEasy”) (collectively “PIMadeEasy”) to give visitors a general understanding of the personal injury and medical lien area and to provide education, resources tools and forms for potential use by individuals and businesses who choose to handle their own medical lien recovery services in the personal injury (non-worker’s compensation) area. Customer need not download or even license PIME software. PIME hosts third party software as a backend service for customers to review much of the Content, Applications and Services. The Site includes general information on commonly encountered issues in the medical lien area. Customers can use the PIME self-help educational portal and services to do-it-themselves; or, can retain PIME as an outsource third party service to handle medical lien recovery issues and negotiations (in states where PIME offers such services). At no time does PIME review any aspect for legal sufficiency, draw legal conclusions, provide legal advice, opinions or recommendations about your legal rights, defenses, options, remedies, selection of forms, services, processes, or strategies, or apply the law to the facts of your particular situation. PIME is not a law firm and may not perform services performed by an attorney such as filing a lawsuit or your behalf or representing you in a legal capacity. PIME, its Content, Applications & Services, and its forms, tools, resources and “how to’s”, are not a substitute for the advice or services of an attorney, health care or fee expert, and/or business consultant and you are advised to seek the legal advice of an attorney, the medical advice of a health care or fee expert, and the business advice of a business consultant in your own state and local area.
It is within PIME’s sole discretion to reject or accept any subscription or membership application for any reason, or no reason at all. Likewise, it remains within PIME’s sole discretion to continue or cancel any subscription or membership for any reason or no reason at all.
PIME strives to keep its Content, Applications & Services, including forms, tools, resources and “how to’s”, accurate, current and up-to-date. However, because good business practices, law and health care regulations change rapidly, PIME cannot, and does not, guarantee that all of the information on the Site, Applications &/or Services is completely current or sufficient. The laws and health care regulations are different from jurisdiction to jurisdiction, and federally, and may be subject to interpretation by different courts and administrative bodies. Good business practices and the law and health care regulations are a personal matter, and no general information or tool or “how to” like the kind PIME provides can fit every circumstance or even your circumstance exactly. Furthermore, the legal information contained on the Site, Applications or in the Services is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal, health care, or business advice for your specific problem, or if your specific problem is too complex to be addressed by PIME’s Content, Application & Services, including the forms, “how to’s” and tools, you should consult a licensed attorney, licensed health care or fee expert, or business consultant in your area immediately, depending upon your unique circumstances.
PIME may make certain documents available to you from the Site as part of your paid subscription (“Subscription Documents”), and other documents without a paid subscription (“Public Documents”)(collectively “Documents”). From time to time, PIME may perform certain access services and introduce our visitors to specialists such as medical coding experts, medical fee experts, personal injury medical practice specialists, and attorneys, through various methods, including but not limited to (i) PIME portal courses, webinars, and other educational content, (ii) third party directory listings; (iii) site and/or email sponsorships, advertisements, or special offers/discounts for certain services or offerings, and (iv) third party limited scope agreements. At no time is an attorney-client, medical expert-client, business or medical consulting, or other professional relationship fostered or created with PIME or any of PIME’s employees or staff through the performance of any such services.
This Site, Applications & Services are not intended to create any attorney-client relationship, health care or fee expert-client relationship, business consulting expert, or any other professional relationship, and your use of PIME does not and will not create any such relationship between you and PIME. Instead, by taking advantage of the educational services of the PIME online self-help portal, you are and will be representing yourself in any matter, legal, medical, business or otherwise, that you undertake using the Content, Applications & Services in any and all respects.
When you open an account to use or access certain portions of the Site Content, Applications & Services, you must provide complete and accurate information as requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. Only you are allowed access and you shall not assign or allow another to have access using your identity at any time. You may not use any third party’s account, user name or password at any time, directly or indirectly. You agree to notify PIME immediately of any unauthorized use of your account, user name or password. PIME is not, and shall not be, liable for any losses you incur as a result of someone else’s use of your account or password, either with or without your knowledge. You may be held liable for any losses incurred by PIME, PIMadeEasy members, our affiliates, officers, advisors, directors, employees, consultants, agents and representatives due to someone else’s use of your account or password.
In connection with the use of certain Site Content, Applications & Services, you may be asked to provide personal information in a questionnaire, application, form, survey or similar document or service. This information will be protected pursuant to our Privacy Policy. In addition, you grant PIME a worldwide, royalty-free, nonexclusive, and fully sublicensable license to use, distribute, reproduce, modify, publish and translate this personal information solely for the purpose of enabling your use of the applicable Content, Application & Service. You may revoke this license and terminate rights held by PIME at any time by terminating your relationship with PIME and removing your personal information from the applicable service.
From time to PIME with broadcast video conference seminars which include subscriber participation. PIME shall own all right, title and interest to the broadcasts. By virtue of participation in these video conference broadcasts, Subscribers and all other participants willingly and knowingly consent to the waiver of their personal right to control their image, likeness, and statements published during these video conference broadcasts, and waive their rights afforded by Section 3344 of the California Civil Code enabling PIME to republish and rebroadcast any video conference seminars which includes the likeness, image and statements of any of the participants.
PIME grants you a personal, limited, non-exclusive, non-transferable license to use PIME’s “how to’s”, forms, resources and tools for your own personal, internal business use, or if you are a professional, for one of your clients only and not offered to others for any service offering of any kind. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reverse engineer, enhance, alter, reproduce, create derivative works of, or in any way exploit any of the “how to’s”, forms, resource and/or tools in any manner, except for modifications in using the “how to’s”, forms, resources and/ortools for your limited authorized use. You shall not remove any copyright notice from any “how to”, form, tool or resource.
By ordering or downloading “How to’s”, forms, tools and/or resources you agree that you purchased or downloaded them only for your personal or business use or used by you in connection with only one of your clients and may not be sold or redistributed or use for other clients or offices without the express prior written consent of PIME.
If you need legal advice for a specific problem, you should consult with a licensed attorney. Neither PIME nor any Legal Information provided by PIME is a substitute for legal advice from a qualified attorney licensed to practice in an appropriate jurisdiction. As PIME is not a law firm, please note that communications between you and PIME may not be protected as privileged communications under the attorney-client privilege or work product doctrine. Also, if you use the Chat Group feature, the communications between you and the PIME and other subscribers may not be protected as privileged communications under the attorney-client privilege or work product doctrine.
Your use of the Services does not create an attorney-client relationship between you and PIME, or between you and any PIME representative. Unless you are otherwise represented by an attorney, you represent yourself in any legal matter you undertake using our Documents.
PIME recommends Subscriber consult with their own healthcare and business attorneys prior to using anything from the website, and, when implementing any legal information, suggestions, forms and/or tools into practice.
If you need medical advice, assistance, or treatment for a specific problem, you should consult with a licensed medical practitioner. Neither PIME nor any Medical Information provided by PIME is a substitute for medical advice from a qualified medical professional licensed to practice in an appropriate jurisdiction. As PIME is not a medical office or licensed physician, please note that communications between you and PIME may not be protected as privileged communications under the doctor-patient privilege. Also, if you use the Chat Group feature, the communications between you and the PIME and other subscribers may not be protected as privileged communications under the doctor-patient privilege.
Your use of the Services does not create an physician-patient relationship between you and PIME, or between you and any PIME representative.
PIME recommends Subscriber consult with their own healthcare provider prior to using anything from the website, and, when implementing any medical information, suggestions, forms and/or tools into practice.
If you need business or financial advice for a specific problem, you should consult with a licensed certified public accountant or financial planner. Neither PIME nor any Business Information provided by PIME is a substitute for financial advice from a certified public accountant or licensed financial planner in an appropriate jurisdiction. Communications between you and PIME regarding business and financial decisions are not protected as privileged communications. Also, if you use the Chat Group feature, the communications between you and the PIME and other subscribers will not be protected as privileged communications.
Your use of the Services does not create a fiduciary relationship between you and PIME, or between you and any PIME representative.
PIME recommends Subscriber consult with their own certified public accountant or licensed financial planner prior to using anything from the website, and, when implementing any business or financial information, suggestions, forms and/or tools into practice.
Please read this carefully. It affects your rights. Also review Section 10. LIMITATION OF LIABILITY AND INDEMNIFICATION, below.
Summary:
Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling our Customer & Member Care Center at (310) 651-6391. In the unlikely event that the PIME Customer Care Center is unable to resolve your complaint to your satisfaction (or if PIME has not been able to resolve a dispute it has with you after attempting to do so informally), the parties each agree to resolve those disputes through binding arbitration or in small claims court rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. While in some instances, upfront costs to file an arbitration claim may exceed similar costs to bring a case in court, for any non-frivolous claim that does not exceed certain limited jurisdictional amounts, PIME will pay all costs of the arbitration. Moreover, in arbitration you may recover attorney’s fees from PIME to the same extent or more as you would in court. The arbitrator shall apply the same limitations period that would apply in court.
Under certain circumstances (as explained below), PIME will pay you more than the amount of the arbitrator’s award and will pay your attorney (if any) his or her reasonable attorney’s fees if the arbitrator awards you an amount greater than what PIME offered you to settle the dispute.
You may speak with independent counsel before using this Site or completing any purchase.
Arbitration Agreement:
(a) PIME and you agree to arbitrate all disputes and claims between us before a single arbitrator located in Orange County, State of California. You agree to personal jurisdiction within the County of Orange, State of California. All arbitrated disputes shall be governed by California law excepting choice of law principles. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted. It applies, without limitation, to:
For the purposes of this Arbitration Agreement, references to “PIME” “you,” and “parties” include our respective subsidiaries, affiliates, agents, employees, employers, business partners, shareholders, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us. Beneficiaries include, but are not limited to, those named in an estate planning document.
Notwithstanding the foregoing, either party may bring an individual action in small claims court located in Orange County, State of California. This arbitration agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and PIME are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of these Terms.
(b) A party who intends to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute (“Notice”) to the other party. A Notice to PIME should be addressed to: Notice of Dispute, General Counsel, PI Made Easy, LLC 751 South Weir Canyon Road, Suite 157, Anaheim, CA 92808 (the “Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought (“Demand”). If PIME and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or PIME may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by PIME or you shall not be disclosed to the arbitrator.
You may download or copy a form to initiate arbitration from the American Arbitration Association (“the AAA”) website at https://www.adr.org.
(c) The arbitration procedure will be governed by the Consumer Arbitration Rules (the “AAA Rules”) of the American Arbitration Association, as modified by these Terms, for all claims under $75,000, and the applicable rules as determined by the AAA for all claims of or above $75,000, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. (You may obtain information about the arbitration process directed to non-lawyers, including information about providing notice to PIME as specified herein. The arbitrator is bound by these Terms. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of paragraph (f) are for the court to decide. Unless PIME and you agree otherwise, any arbitration hearings will take place in Orange County, State of California. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If you choose to proceed either in person or by telephone, we may choose to respond only by telephone or submission. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a hearing. The parties agree that in any arbitration of a dispute or claim, neither party will rely for preclusive effect on any award or finding of fact or conclusion of law made in any other arbitration of any dispute or claim to which PIME was a party. The parties shall pay equally all AAA arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), you agree to reimburse PIME for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek relief valued at more than $75,000 (excluding attorney’s fees and expenses), the payment of these fees will be governed by the AAA rules.
(d) The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND PIME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and PIME agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
(e) If the amount in dispute exceeds $75,000 or either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
(f) Notwithstanding any provision in the applicable Terms to the contrary, we agree that if we make any future change to this arbitration provision (other than a change to any notice address, website link or telephone number provided herein), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
PIME is not the publisher or author of the User Content. PIME takes no responsibility and assumes no liability for any content posted by you or any third party.
Although we cannot make an absolute guarantee of system security, PIME takes reasonable steps to maintain security. If you have reason to believe system security has been breached, contact us by email for help.
If PIME’s technical staff finds that files or processes belonging to a member pose a threat to the proper technical operation of the system or to the security of other members, PIME reserves the right to delete those files or to stop those processes. If the PIME technical staff suspects a user name is being used by someone who is not authorized by the proper user, PIME may temporarily disable that user’s access in order to preserve system security. In all such cases, PIME will contact the member as soon as feasible.
PIME has the right (but not the obligation), in our sole and absolute discretion, to edit, redact, remove, re-categorize to a more appropriate location or otherwise change any User Content.
You are legally and ethically responsible for any User Content – writings, files, pictures or any other work – that you post or transmit using any PIME service that allows interaction or dissemination of information. In posting User Content, you agree that you will not submit any content:
Professionals (attorneys, medical providers, billing or fee experts, business or other consultants) that submit User Content and provide advice do so at their own risk.
Under United States federal law, you retain copyright on all works you create and post as User Content, unless you choose specifically to renounce it. In posting a work as User Content, you authorize other members who have access to that service to make personal and customary use of the work, including creating links or reposting, but not otherwise to reproduce or disseminate it unless you give permission for such dissemination.
You grant PIME a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell, distribute, and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you. You have the right to remove any of your works from User Content at any time.
You are not required to provide your real name when signing up as a user of PIME. PIME permits anonymous or pseudonymous accounts. Any user may request that such member’s email address be hidden to provide for additional privacy.
Ratings and reviews will generally be posted in two to four business days.
By submitting your email address in connection with your rating and review, you agree that PIME may use your email address to contact you about the status of your review and other administrative purposes.
PIME MAKES NO WARRANTY THAT: (A) THE SITE, APPLICATIONS &/OR SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SITE, APPLICATIONS &/OR SERVICES WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, APPLICATIONS, &/OR SERVICES OFFERED THROUGH THE SITE OR APPLICATIONS OR SERVICES, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OR RELIABILITY OF ANY HOW TO, FORM, TOOL, RESOURCE, RECOMMENDATION, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE, APPLICATIONS, &/OR SERVICES WILL MEET YOUR EXPECTATIONS OR NOT CAUSE YOU FINANCIAL HARM.
OBTAINING ANY INFORMATION, PROCESS, HOW TO, DOCUMENTS, OR MATERIALS OR ANY KIND OR NATURE THROUGH THE USE OF THE SITE, APPLICATIONS &/OR SERVICES IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK. PIME SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE.
THIS DISCLAIMER OF WARRANTY DOES NOT APPLY TO THE PURCHASE OF PRODUCTS OR SERVICES BY NORTH CAROLINA CONSUMERS.
PIME has adopted a policy that provides for the immediate removal of any content, article or materials that have infringed on the rights of PIME or of a third party or that violate intellectual property rights generally. PIME’s policy is to remove such infringing content or materials and investigate such allegations immediately.
Copyright Infringement:
General Counsel
c/o PI Made Easy, LLC.
751 South Weir Canyon Road, Suite 157,Anaheim, CA 92808
mailto:mcoates@pimadeeasy.com
If you download Documents from the Site, the Documents, including all images contained in the documents (collectively, “Documents”) are deemed to be licensed to you by PIME, for your personal use only during the term of your subscription to the site. PIME does not transfer either the title or the intellectual property rights to the Documents, and PIME retains full and complete title to the Documents as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Documents. You may not continue to use any Subscription Documents or forms from the site after the termination of your subscription.
Company reserves the right, in its sole discretion, to terminate your access to the Services and Subscription Documents, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of the Services or Subscription Documents if you are not complying with these Terms, or if you are using the Services or Subscription Documents in a manner that would expose us to legal liability, disrupt the Services or disrupt others’ use of the Services.
If Company elects to terminate your account, Company will provide you with notice at your registered email address. Company also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of your membership in the Services.
If Company elects to terminate your account, your license to utilize all Documents downloaded from the site is also terminated. Continued use of Documents after termination of your subscription will subject you to claims of PIME infringement and potential monetary damages and equitable relief.
We may also use your email address to send you other messages, such as changes to features of our service, newsletters, and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these types of promotional communications from us, please send an email to PIME@EMAIL ADDRESS with subject line: UNSUBSCRIBE. Opting out may prevent you from receiving email messages regarding special offers, improvements, or other updates.
Please keep us informed of any changes in your email address so you may continue to receive our communications without interruption.
Updated: May 1, 2022
PI Made Easy, LLC (“PIME” “We”, “Us”) is sensitive to your concerns about how we use the personal information we collect from you and about you. PIME takes your privacy seriously, and has implemented this privacy policy (the “Privacy Policy”) and internal policies and practices to keep your personal and financial information secure. The Privacy Policy covers PIME’s treatment of the Personally Identifiable Information we collect about you. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy is incorporated into our Terms of Use and therefore governs your use of the Online Services. By using PIME’s Online Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact Customer & Member Care Team at customercare@pimadeeasy.com.
This privacy policy discloses the privacy practices for this site – what information we gather, how we use it and how to correct or change it. This privacy policy only addresses our activities from our servers.
PLEASE READ THE TERMS OF USE AND OUR PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE.
What Information Do We Collect About Our Customers?
Traffic Data. PIME may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). The PIME internal servers and software automatically recognize Visitor Data. PIME’s website (the “Site”) may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”).
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Cookies and Similar Technologies. PIME and its partners may use the standard cookie feature of major browser applications and third-party providers, including Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration and Google Analytics Demographics and Interest Reporting), or employ internally developed cookies and tracking codes, that allow PIME to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access Online Services, about his or her visit to the Site or use of other plug-ins exchanging information with PIME (“Applications”). (The Site and Applications are sometimes collectively referred to as “Online Services” for simplicity.) Similar technologies, such as java scripts or etags, are also used to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such order forms, will be limited.
Web Beacons . We may at some point employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We would not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.
3rd Party Tracking. The use of tracking technologies by our service providers, technology partners or other Third Party Services and/r 3rd party assets (such as social media links) on the site is not covered by our Privacy Policy. These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We do not have access or control over these technologies. We do not tie the information gathered to our Customers’ or Users’ Personally Identifiable Information.
Personal Information. PIME requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use PIME Subscription Services which are in our back end, protected by username and password. Personally Identifiable Information is captured when a visitor accesses Online Services, or speaks on the phone with PIME and willingly discloses that information. This disclosure may occur when a visitor registers with our Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by PIME.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex); and (iv) other “Legal Data” (such as your social security number, EIN number, mortgage information, automobile information, marital information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents if those are asked for).
We may also receive information about our customers or potential customers from other sources. In some instances we may combine this data with information we already have or that we later receive from our customers. This helps us to update, expand and analyze our records and to provide better service to customers. We will only use this information for the specific reasons that it was provided to us, which may include marketing related uses. Examples of the types of Personally Identifiable Information that we may receive from third parties include Contact Data and Legal Data.
We may collect the information of 3rd party individuals as necessary, such as to ask our customers to register authorized contacts to access their PIME account. PIME uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at Customercare@pimadeeasy.com.
Certain personal information becomes public record when documents are filed with the federal or state government, or with a court. For example, if a medical lien is recorded with a particular Secretary of State’s office. The PIME Privacy Policy does not cover these or similar third-party actions.
Testimonials and Reviews. We display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us at Customercare@pimadeeasy.com. We also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us at Customercare@pimadeeasy.com.
Calls/Electronic Communications. In the regular course of our business, PIME may monitor and record phone conversations or email communications between you and PIME for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from PIME , you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, for research into how to improve our service and product offerings, and to inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting Customer Care at Customercare@pimadeeasy.com. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us at Customercare@pimadeeasy.com.
You may choose not to provide PIME with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, PIME cannot process orders without Personally Identifiable Information.
Surveys, Sweepstakes, and Contests . We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address.
We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, and/or to send participants an email newsletter.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We share customer information with third parties only as follows:
Order Processing. PIME, sometimes with the assistance of a third part, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate, respond to inquiries, inform you of changes to Online Services, and send you additional information about PIME and its products and services.
Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for their marketing purposes. If you express interest in a third party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected. In addition to sharing your Contact Data, we may also share details regarding your purchase from PIME, as well as your Financial, Demographic, or Legal Data with these third parties. If you later decide to opt-out from allowing PIME to share your Personally Identifiable Information with third parties for their marketing purposes, you may do so by contacting Customer Care at Customercare@pimadeeasy.com. To the extent that PIME has already shared your Personally Identifiable Information with third parties for their marketing purposes prior to your decision to opt-out, you may opt out from future marketing by contacting the Third Parties directly but realize we have no control over the Third Parties at that point.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Professional-Assisted Products & Services. As a convenience to you and your attorney, we may share your Personally Identifiable Information, information about your order, and your order history with Professionals who service our professional-assisted products or services. We will notify you prior to sharing this information and, where the information is not necessary to complete your order, give you the opportunity to opt-out.
Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Business Partners. When you purchase a product from us that is bundled with a product offered by one of our business partners or business affiliates, we will share your Personally Identifiable Information with those business partners so that they can provide you with the product or services included with your purchase. These companies are not authorized to use the information we share with them about you for their own marketing purposes without first asking for your permission.
Partner and Affiliate Tracking. Our partners and affiliates, including Google Analytics (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics and Interest Reporting), may use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. This means that these partners and affiliates may show our ads on sites across the Internet based upon your previous visits to our site. Together with our partners and affiliates, we may use these cookies and web beacons to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to our site.
If you would like to learn more or opt out of receiving online display advertising tailored to your interests, please visit the Networking Advertising Initiative at www.networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance at http://aboutads.info/choices. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your online display advertising opt-out choice. You may also visit Google Analytics’ Ads Settings to opt out of Google’s use of cookies and customize Google Display Network ads, and Google Analytics’ Opt Out Browser Add-on for the web.
Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at Customercare@pimadeeasy.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with PIME. If PIME is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Bankruptcy. In the event of a PIME bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other PIME asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Links
Third-Party Websites. PIME may maintain links to other websites and other websites may maintain links to the Online Services. This Privacy Policy applies only to PIME and not to other websites accessible from PIME or that you use to access PIME, each of which may have privacy policies materially different from this Privacy Policy. If you visit other websites, PIME is not responsible for the privacy practices or content of those sites. It is your responsibility to review the privacy policies of non-PIME websites to confirm that you understand and agree with them.
Social Media Widgets. Our website includes social media features, such as the Facebook “like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
Accessing and Changing Your Account
Upon request PIME will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.
User and Authorized Contact Access to Order Information. PIME will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorized contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by clicking first on “My Account”, and then on “Account Information”. We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at Customercare@pimadeeasy.com.
User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by clicking on the “My Account” link, which will take you to the following URL: https://capmgmt.pimadeeasy.com. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; and (iii) begin new orders. If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting Customer & Member Care at Customercare@pimadeeasy.com. We will respond to your request within 30 days.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. PIME may maintain some or all of this data in its archives even after it has been removed from the Site.
Information Processed On Behalf of Third Parties
In some instances, PIME may process Personally Identifiable Information on behalf of third party affiliates. PIME acknowledges that in these instances, you have the right to access your personal information. Where PIME has no direct relationship with the individuals whose personal data it processes, individuals seeking access, or seeking to correct, amend, or delete inaccurate data, should direct their inquiry to the third party affiliate (the data controller). If requested to remove the data, we will respond within a reasonable timeframe.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Documents are delivered to you via email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT Customercare@pimadeeasy.com .
Enforcement. We periodically review this Privacy Policy and our compliance with it to verify that both are accurate. We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.
Changes to this Policy. We may update this privacy policy to reflect changes to our information practices. If we make any material changes a notice will be posted on this page along with the updated Privacy Policy prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us. If you have any questions regarding our Privacy Policy, please contact us on the information below.
Mailing Address 751 South Weir Canyon Road, Suite 157, Anaheim, CA 92808 customercare@pimadeeasy.com
Your California Privacy Rights
California Civil Code Section 1798.83 permits this site’s users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to: info@eplsolutions.net. Privacy Policy Revision History
Last updated on April 24, 2022